Thanks very much to you and your crew for the fine job you did cleaning and drying my basement. I’d like you to know that I was particularly impressed with Tim, who worked with me on the first day after my basement flooded. He explained throughout his work what the team was doing and was sensitive to the fact that I lost several irreplaceable items due to water damage. During that afternoon my cat became ill and I needed to leave the house to take her to the vet. Sadly, I had to have her put to sleep. As you can imagine, this was a difficult moment for me. I wanted to let you know that when I told Tim of this he very gently asked if I wanted him to dispose of the litter box in the basement. While this may seem a small thing, it meant a great deal to me in the midst of a tough day emotionally. I really appreciated his kindness. Thanks again for a terrific job.